Shipping policy

Shipping Policy

Shipping Destinations

We currently ship to eligible addresses within the United States.

Shipping Cost

Standard shipping is free for eligible U.S. orders.

Processing Time

Orders are typically processed before shipment within 1–3 business days, including CLIVAGE. Processing may take longer during holidays, product launches, high-volume periods, or when additional order verification is required. Business days exclude weekends and recognized holidays.

Estimated Delivery Time

After an order has been processed and shipped, Standard shipping is estimated to take 7–15 business days. This estimate matches the delivery option displayed at checkout. Delivery dates are estimates, not guarantees, and may be affected by carrier delays, severe weather, holidays, address issues, customs or security reviews, or other circumstances outside our control.

Tracking

When tracking is available, tracking information will be sent after the order ships. Tracking activity may take several business days to update.

Multiple Shipments

Items in the same order may be fulfilled from different locations and may arrive in separate packages at different times. You will not be charged additional shipping fees for split shipments when Standard shipping was free at checkout.

Address Changes

Customers are responsible for providing a complete and accurate shipping address. Contact us as soon as possible if an address needs to be corrected. We cannot guarantee changes after processing or fulfillment has begun, and we are not responsible for delays or losses caused by an incorrect address supplied at checkout.

Delayed, Lost, or Damaged Packages

If your order is significantly delayed, lost, or arrives damaged, contact us through our store contact page with your order details. We will review the available tracking and fulfillment information and help determine the appropriate next step.

This policy applies to Standard shipping displayed as free with an estimated transit time of 7–15 business days.