Refund policy

Returns and Refunds

We accept return requests within 30 days after your order is delivered.

To be eligible for a return, the item must be unused, unworn, in its original condition, and returned with its original packaging and proof of purchase. For hygiene and safety reasons, opened or used personal-care, intimate, adhesive, or body-contact products cannot be returned unless they arrived defective, damaged, or incorrect.

To request a return, contact us through our store contact page before sending any item back. Returns sent without prior authorization may not be accepted. If your return is approved, we will provide return instructions. Unless the item was defective, damaged, or incorrect, customers are responsible for return shipping costs.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. Contact us promptly if an item is defective, damaged, or incorrect, and include your order details and clear photos when possible so we can review the issue.

Non-returnable Items

We cannot accept returns for gift cards, final-sale items, customized products, or opened or used personal-care, intimate, adhesive, or body-contact products, except where required by law or when an item arrives defective, damaged, or incorrect.

Exchanges

The fastest way to exchange an eligible item is to complete an approved return and place a separate order for the replacement.

Refunds

We will notify you after we receive and inspect your return. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or card issuer may require additional processing time.

Order Cancellations

Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after processing or fulfillment has begun.